FAQ

Frequently Asked Questions (FAQ)

Welcome to the Bray & Wilde FAQ section — your go-to resource for quick answers. If your question isn’t covered here, feel free to reach out to our support team.

1. How long does delivery take?
We aim to dispatch orders within 1–2 business days. Delivery typically takes an additional 6–8 business days. Most customers can expect their order to arrive within 7–10 business days total. See our Shipping Policy for more details.

2. Do you offer free shipping?
Yes — all orders within the United Kingdom qualify for free shipping. No minimum purchase required.

3. Where is Bray & Wilde based?
We’re a UK-based lifestyle store offering curated everyday essentials. Orders are fulfilled and shipped exclusively within the United Kingdom.

4. What should I do if I receive a defective product?
If your item arrives damaged or faulty, let us know within 30 days. We’ll arrange a replacement at no extra cost. Please refer to our Return Policy for the process.

5. Can I cancel an order after I’ve placed it?
Yes — we offer a 24-hour cancellation window after an order is placed. Please contact us as soon as possible to cancel.

6. What is your return policy?
We offer a straightforward, no-hassle return process. Full details are available on our Return Policy page.

7. When will I get my refund?
Once your returned item is received and inspected, we’ll initiate your refund. It usually appears in your account within 7 business days, depending on your bank or payment provider.

8. Do your products come with a warranty?
Yes — all purchases are covered by a 30-day return policy. Refer to our Return Policy for more details.

9. How can I reach customer service?
You can contact us through our Contact page or by emailing us at  info@brayandwilde.com. We’re here to help.

10. Do you ship internationally?
No — we currently ship only within the United Kingdom.

11. Do you have a physical shop?
No — Bray & Wilde operates exclusively online. This helps us keep prices competitive and our selection wide.

12. Can I place a bulk order for a business or event?
Yes — we welcome bulk orders. Please contact us with your request and we’ll provide further details.

13. What’s the process for exchanging an item?
Exchanges are handled through our standard return process. Visit our Return Policy page for full instructions.

14. How do I track my order?
You’ll receive a tracking number via email once your order has shipped. You can also use the Track Order page on our website.

Contact Information:

Store Name: Bray & Wilde
Address: 2 Lansdowne Rd, Croydon London, CR9 2ER, United Kingdom
Email: info@brayandwilde.com
Phone: +447893926587

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1-2 business days.